Changing the way you run venues and interact with guests

AI in Hospitality: A Smarter Future

The hospitality industry is being radically reshaped

AI is completely transforming the hospitality industry in many ways. In doing so it is increasing efficiency and enabling providers to automate operations while preserving the essential human touch. But to succeed with AI, hotels must adopt solutions strategically - invest in the right technologies, manage data responsibly and upskill staff to deliver exceptional guest experiences.

Team having a casual strategy discussion in a bright office space, representing collaboration and problem-solving.
Team having a casual strategy discussion in a bright office space, representing collaboration and problem-solving.
Team having a casual strategy discussion in a bright office space, representing collaboration and problem-solving.

The squeeze on margins is tougher than ever

With margins under more pressure than ever, maintaining profitability is harder than it has been in recent memory.

Operating Costs

Higher staffing costs, food and beverage prices, rent, utilities, insurance and energy costs are squeezing profitability.

Customer Expectations

Guests expect faster service, seamless digital experiences and personalisation- while still wanting a warm, human touch.

Economic Uncertainty

Reduced discretionary spending means consumers are more careful with decisions, forcing venues to compete harder for fewer dollars.

AI is here to transform what is possible in hospitality

Allows provision of 24/7 customer service and support via virtual concierges that handle bookings, enquiries, and requests

Allows provision of 24/7 customer service and support via virtual concierges that handle bookings, enquiries, and requests

Allows provision of 24/7 customer service and support via virtual concierges that handle bookings, enquiries, and requests

Enables unprecedented operational efficiency and cost control, helping reduce waste, optimise staffing, and control costs

Enables unprecedented operational efficiency and cost control, helping reduce waste, optimise staffing, and control costs

Enables unprecedented operational efficiency and cost control, helping reduce waste, optimise staffing, and control costs

Provides real-time insights, detects anomalies such as fraud or maintenance issues, and supports faster, data-driven decisions

Provides real-time insights, detects anomalies such as fraud or maintenance issues, and supports faster, data-driven decisions

Provides real-time insights, detects anomalies such as fraud or maintenance issues, and supports faster, data-driven decisions

Predictive analytics improve forecasting and dynamic pricing, enabling hotels to maximise occupancy and revenue

Predictive analytics improve forecasting and dynamic pricing, enabling hotels to maximise occupancy and revenue

Predictive analytics improve forecasting and dynamic pricing, enabling hotels to maximise occupancy and revenue

Analyses guest data and preferences allowing hosts to to tailor room settings, recommendations, offers and communications

Analyses guest data and preferences allowing hosts to to tailor room settings, recommendations, offers and communications

Analyses guest data and preferences allowing hosts to to tailor room settings, recommendations, offers and communications

Provides the same excellent standard of service across all channels no matter which the customer chooses to use in contacting the business.

Provides the same excellent standard of service across all channels no matter which the customer chooses to use in contacting the business.

Provides the same excellent standard of service across all channels no matter which the customer chooses to use in contacting the business.

Our process to put AI at the centre of the business

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PHASE 1

Readiness, Alignment and Strategy

Most failed AI projects start with a tool. Every successful one starts with a business problem. The goal here is to define the vision, business case and governance foundation. 

Image of spending summary card

PHASE 1

Readiness, Alignment and Strategy

Most failed AI projects start with a tool. Every successful one starts with a business problem. The goal here is to define the vision, business case and governance foundation. 

Image of spending summary card

PHASE 1

Readiness, Alignment and Strategy

Most failed AI projects start with a tool. Every successful one starts with a business problem. The goal here is to define the vision, business case and governance foundation. 

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PHASE 2

Pilot Design & Proof of Value

Once priorities are set, the focus shifts to proving what works. This phase is where strategy meets reality — designing small, controlled pilots that deliver tangible results.

Image of major expenses card

PHASE 2

Pilot Design & Proof of Value

Once priorities are set, the focus shifts to proving what works. This phase is where strategy meets reality — designing small, controlled pilots that deliver tangible results.

Image of major expenses card

PHASE 2

Pilot Design & Proof of Value

Once priorities are set, the focus shifts to proving what works. This phase is where strategy meets reality — designing small, controlled pilots that deliver tangible results.

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PHASE 3

Enterprise Architecture & Governance Buildout

Building the systems that make scale possible. With proof and learnings in hand, the next phase is all about creating the infrastructure to support growth.

Image of recent transaction card

PHASE 3

Enterprise Architecture & Governance Buildout

Building the systems that make scale possible. With proof and learnings in hand, the next phase is all about creating the infrastructure to support growth.

Image of recent transaction card

PHASE 3

Enterprise Architecture & Governance Buildout

Building the systems that make scale possible. With proof and learnings in hand, the next phase is all about creating the infrastructure to support growth.

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PHASE 4

Scale & Integration

Expanding intelligence across the enterprise. Now the focus shifts from pilots to production. This is where AI stops being a standalone initiative and becomes part of everyday work.

Image of currency exchange card

PHASE 4

Scale & Integration

Expanding intelligence across the enterprise. Now the focus shifts from pilots to production. This is where AI stops being a standalone initiative and becomes part of everyday work.

Image of currency exchange card

PHASE 4

Scale & Integration

Expanding intelligence across the enterprise. Now the focus shifts from pilots to production. This is where AI stops being a standalone initiative and becomes part of everyday work.

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PHASE 5

Optimisation, Measurement & Continuous Learning

This final phase is about momentum - transforming early success into an ongoing cycle of learning, improvement and innovation. AI is institutionalised as a living capability that evolves with the business.

Image of recent transaction card

PHASE 5

Optimisation, Measurement & Continuous Learning

This final phase is about momentum - transforming early success into an ongoing cycle of learning, improvement and innovation. AI is institutionalised as a living capability that evolves with the business.

Image of recent transaction card

PHASE 5

Optimisation, Measurement & Continuous Learning

This final phase is about momentum - transforming early success into an ongoing cycle of learning, improvement and innovation. AI is institutionalised as a living capability that evolves with the business.

READ MORE ABOUT OUR PROCESS

READ MORE ABOUT OUR PROCESS

READ MORE ABOUT OUR PROCESS

Ready to see how AI can help your hospitality business?

Book a free AI Strategy Workshop with our CEO

DISCOVER HOW

Ready to see how AI can help your hospitality business?

Book a free AI Strategy Workshop with our CEO

DISCOVER HOW

Ready to see how AI can help your hospitality business?

Book a free AI Strategy Workshop with our CEO

DISCOVER HOW

About TwinTech

At TwinTech, we help enterprise companies implement intelligent AI systems and transform how they operate. Shift from siloed data and systems to a seamlessly integrated organisation in a matter of weeks, not years.


From AI strategy to full-scale SaaS solutions, we help Australian businesses move from exploration to execution before their competitors do.


We specialise in designing and building intelligent software, automation frameworks, and next-generation AI infrastructure that deliver measurable results.

Team having a casual strategy discussion in a bright office space, representing collaboration and problem-solving.
Team having a casual strategy discussion in a bright office space, representing collaboration and problem-solving.
Team having a casual strategy discussion in a bright office space, representing collaboration and problem-solving.

FAQs

Will AI realistically improve my guest experience without losing the human touch?
Where should we start with AI to see the fastest return on investment?
Will AI integrate with our existing systems (PMS, POS, CRM, booking platforms)?
How do we manage data privacy, security, and compliance when using AI?
What level of training and change management will our staff need?
Will AI realistically improve my guest experience without losing the human touch?
Where should we start with AI to see the fastest return on investment?
Will AI integrate with our existing systems (PMS, POS, CRM, booking platforms)?
How do we manage data privacy, security, and compliance when using AI?
What level of training and change management will our staff need?
Will AI realistically improve my guest experience without losing the human touch?
Where should we start with AI to see the fastest return on investment?
Will AI integrate with our existing systems (PMS, POS, CRM, booking platforms)?
How do we manage data privacy, security, and compliance when using AI?
What level of training and change management will our staff need?